Alitalia Sucks Customer Reviews and Feedback

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Alitalia - Trasporto Aereo Italiano S.p.A, operating as Alitalia (Italian pronunciation: [aliˈtaːlja]), is the flag carrier of Italy. The company has its head office in Fiumicino, Metropolitan City of Rome Capital. Its main hub is Leonardo da Vinci–Fiumicino Airport, Rome, with a secondary hub at Linate Airport, Milan. Other focus airports are Catania–Fontanarossa Airport, Milan Malpensa Airport, Palermo Airport and Naples Airport. The airline is fully owned by the Government of Italy since 17 March 2020. The airline operates a fleet of Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, and Boeing 777-200ER aircraft to over 100 scheduled domestic, European and intercontinental destinations. The airline is a full member of SkyTeam alliance. In 2018, it was the twelfth-largest airline in Europe.

Back in July 2019 Traveller published a piece written by Rick Noack about how Alitalia used an Actor in Blackface to Portray Obama

Here is part of the piece:

Italy's flag carrier Alitalia has apologized for a video advertisement that featured an actor in blackface playing former president Barack Obama.

The video was made to advertise a new flight between Rome and Washington and the company immediately faced accusations of racism. It eventually apologized for it and has since removed the ad from its social media accounts.

"Alitalia deeply apologizes for the offense caused by the promotional video on our Washington route. It has since been removed. For our Company, respect for everyone is mandatory, it was never our intention to hurt anyone and we will learn from what has happened," the company wrote on Twitter.

The advertisement campaign featured actors playing President Donald Trump and three former American leaders, Barack Obama, Abraham Lincoln, and George Washington.

In the Obama video, the actor is walking around Rome, flanked by bodyguards and accompanied by an interviewer. The team can be seen approaching Italians on the street, whom the interviewer asks: "Hi! I wanted to ask you a question. Look at this man and tell me who he is."

After respondents correctly identify who the actor is supposed to be, the interviewer doubled down and asks them where Obama was born.

Blackface remains a cause of public debate in Europe, where it is not as widely reviled as it is in the United States.

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Sales says

"Communication betweeen departments doesn't always run smoothly."

Current Employee - Sales Executive says

"Unsecure future, old fashioned way of working. In job interviews they paint a positive picture, but the reality is very different They don't honour employee agreements."

says

"No sure job for ever"

Former Employee - Senior Cabin Manager says

"Hard rosters lack of communication and cultural issues with the arrogant and Australian management brought in by Etihad. It is just a pity that they ruined everything"

Current Employee - N/A says

"Other benefits negotiated haven´t been fullfilled. No organization, no strategy, no planning, nor effective communication. No leadership nor teamwork at all. Definetely, had higher expectations overall."

Former Employee - Anonymous Employee says

"Completely screwed up top management that's always changing, political influence that creates nepotism of the highest quality, a bureaucracy that kills inspiration and competitiveness, terrible pay"

Former Employee - Financial Analyst says

"Severe pay cut offs however threat of job loss"

Former Employee - Anonymous Employee says

"shifting, working on weekends, and night shifting."

Current Employee - Business Analyst says

"- Not Profitable - Low Salary - Low Development Opportunities - Working in urgency mode"

Former Employee - Anonymous Employee says

"Bureaucracy, fear of "tommorow", no rewards based on productivity."

Tecnico/Analista (Former Employee) says

"Le aziende sono fatte di persone,ho incontrato in 10 anni di attività all'interno di questa azienda solo persone aride, incapaci di trasferire know kow, persone che temevano che la proprià attività venisse trasferita d'ufficio ad altri, professionalità non considerate per il giusto apporto produttivo. Cattiva gestione del personale. Nonostante avessi un alto senso di appartenenza sono stata allontanata senza avere la possibilità di essere ricollocata in altre realtà aziendali dove ci fosse una reale esigenza di collaborazione. Profondamente feita, delusa e senza lavoro stabile da oltre 10 anni!!"

OPERAIO UNICO AEROPORTUALE (OUA) says

"nessun tipo di sicurezza economica/lavorativa, ambiente deprimente"

Successivamente ho continuato come freelance e maturato esperienza (Former Employee) says

"Effettivamente è un ambiente lavorativo stressante, non ci sono possibilità di crescita professionale , trattamento del personale lavorativo molto scadente ."

Assistenza Passeggeri (Former Employee) says

"lavorare in pista stimolante aver conosciuto colleghi meravigliosi"

Atención al cliente (Former Employee) says

"Alitalia con.o tal no es mala empresa, lo malo el la empresa outsourcing con quién trabajan PHS , sus integrantes actuales en supervisión es un tipo que solo se deja manipular por una tipa nefasta, y solo si eres su "amigo" ,te dejarán en paz, o trabajar ahí, de lo contrario harán que tu contrato termine para que entren sus amistades, que dicho sea de paso, no hablan inglés.Trabajar en el aeropuertoLa gente de tu misma empresa"

OPERATORE UNICO AEROPORTUALE (Former Employee) says

"la giornata di lavoro non è pesante ma l' ambiente lavorativo o è pessimo, l'azienda è commissariata, la parte piacevole sono le poche ore di lavoroore lavorative, stipendioambiente e prospettive future"

CHECK IN AGENT (Former Employee) says

"La dedizione al lavoro purtroppo e stata mal ripagata da parte di un-azienda che non ha saputo gestirsi e gestire le risorse a sua disposizione."

Addetta di scalo e ufficio turni (Former Employee) says

"Sono stata licenziata nell ottobre 2014 ,dopo 18 anni in azienda, senza preavviso. Lavorare x Alitalia mi ha dato tanto ma posso dire che non si viene valutati x quello che si vale ma solo x chi si conosce di importante.ColleghiManagement ti"

assistente di volo Responsabile di cabina (Former Employee) says

"L'ambiente di lavoro sempre e comunque professionale e il rapporto con un utenza che apprezza la professionalità, sono uno stimolo continuo a migliorarsipurtroppo la gestione ipersindacalizzata che tenta di livellare il rendimento generale, pone un impedimento nella comunicazione tra la proprietà e la forza lavoro, proprietà che mai sarà a conoscenza delle reali potenzialità e delle criticità ove tali potenzialità siano addirittura assenti come nel caso di posizioni sindacali impostecrescita continua personale e professionaleinstabilità lavorativa dovuta a disaccordi sindacali"

Operatore unico aeroportuale (Current Employee) says

"Contratti con i quali non si può vivere se si vuole avere stabilità"

Fotografo freelance (Former Employee) says

"Un ambiente stimolante ma senza possibilità di crescita professionaleviaggiclientelismo"

Cassiera (Former Employee) says

"Poca privacy tra vita privata e lavorativa; Disorganizzazione del lavoro;pasto offertonessuna pausa"

tecnico elettronico (Former Employee) says

"la carriera potrebbe essere buona a seconda della simpatia che i responsabili trovano verso di tè. Se non gli sei simpatico (per modo di dire) entri e rimani in quella posizione. Roma e Malpensa 2 mondi completamente opposti come stile di lavoro e filosofia. A Roma finito un lavoro assegnato in Hangar nel tempo degli addetti (??????) predisposti la giornata è finita a Malpensa no, si continua. Gli alti dirigenti hanno mangiato troppi soldi ad Alitalia con stipendi anche troppo elevati. Esagerate le trasferte da Roma a Malpensa anche quando non ce ne era la necessità, con troppi straordinari (inutili) da parte di chi le faceva. Troppi sprechi su progetti fatti ma mai utilizzati a Roma. Tante altre cose si potrebbero dire sulla vita di Alitalia ma non andiamo oltrefine del contratto di lavoro"

Operaio Unico Aeroportuale h24 6Liv (Former Employee) says

"Azienda che non offre crescita a meno che nn hai conoscenze interne"

Impiegato tecnico (Former Employee) says

"La giornata si svolge in modo regolare, mi ha permesso di conoscere alcuni programmi ed applicazioni"

CHECK-IN AGENT, IMPIEGATO LOST & FOUND (Former Employee) says

"Ho senz'altro imparato a gestire le relazioni col pubblico (passeggeri) di nazionalita' italiana e straniera. L'azienda cai (nata dalla vecchia alitalia) porta in se' tutti I difetti di una gestione "all'italiana" del personale, dove non esistono incentivi a lavorare in serenita' e in modo gratificante e dove la meritocrazia e' solo una parola altisonante.buoni pasto22 gg ferie annue, forte tassazione su ore di notturno e straordinario, tolleranza nulla su timbrature mancate/ritardi, scarsa motivazione di crescita"

Flight Attendant (Former Employee) says

"No one is interested in training you, you have to be perfect and you have to smile while wearing 9cm heels. It's been extremely stressful to work in the rome hub during the Ethiad period"

specialista aeronautico (Former Employee) says

"il mio lavoro riguarda la manutenzione e revisione di motori aeronautici , la tipologia di lavoro e' molto interessante , ho avuto moltissime soddisfazioni da questa azienda sia a livello di carriera che per il lavoro svolto in italia e all'estero,per fare questo lavoro ci vuole molta passione e responsabilita' e posso garantire che in italia ci sono tecnici molto preparati.Purtroppo questa azienda e' stata sempre gestita in modo non corretto,fino a portare al fallimento tutto il reparto motori di fiumicino.Mensa e trasporto casa lavoroOrganizzazione"

Impiegato amministrativo (Former Employee) says

"Ho lavorato per e per conto di Alitalia per circa 15 anni... Inizialmente l'ambiente di lavoro (persone, location) si è rivelato buono. Successivamente si è verificato un continuo peggioramento, culminato con il fallimento aziendale e la conseguente messa in mobilità di migliaia di lavoratoribiglietti aereiconsiderazione, trattamento"

driver loader (Current Employee) says

"not a good company to work for,, been working for a agency for coming up 3 years being kept promised a contract and have still not recived one...seeing other people start and get it stright away.hours changed whenever"

Ruben Pena says

"Tenia pasajes comprados para vuelo Madrid Roma, Vuelo AZ00061 Reserva FFMDVQ, por la pandemia se cancelo el vuelo El 8/5/20 recibo el siguiente correo de Alitalia: Dear Valued Customer, We regret that due to the Covid-19 emergency we were forced to make changes to your itinerary. As an alternative to a refund, we would like to offer you a Special Gift, a travel credit voucher for your future flights with Alitalia, in the full value of your ticket with an increased value as follows: * 15 Euros if you were booked on an Italian domestic or medium haul flight * 60 Euros if you were booked on a long haul flight Your Special Voucher must be used to travel within one year from the date of issue toward a new booking on Alitalia fights. Please write to xxxxxxxxx no later than August 31st, 2020 to receive this offer and include the following information: * Name * Last Name * Alitalia ticket number or copy of your ticket If you prefer to receive a refund of your unflown Alitalia ticket, there is no need to take any action. Please be assured that Alitalia will process the refund as soon as possible. We look forward to flying together again with you in the near future. Thank you from the Alitalia Customer Care Como dice el correo, no hice nada esperando que me devolvieran el dinero hoy a 8 meses aun no he recibido nada. Me siento estafado por la empresa."

Paolo says

"After almost 1 year since my refund request I have never received any refund nor a voucher. The call center is a joke they hang up as soon as you hear the work refund. The worst air company ever! Note I have called at least 20 times and I have emailed the company 3 times! More than 9 months waiting..."

markwcritchley says

"I recently flew from Dubai to Malta via Rome. The Rome Malta leg was booked with Alitalia. My checked luggage on the inbound Emirates flight was two small cabin bags that had a combined weight of 21kg which were absolutely not an issue for Emirates. Alitalia had offered an upgrade to business by email, because the advertised weight limit was 25kg I decided to go ahead in order to avoid any potential problems at the airport check in. Imagine my surprise when I was informed that was for a single piece of luggage and that I now had to pay another 200 Euros extra to fly a 10kg small cabin bag from Rome to Malta. I asked to speak with the duty manager but she refused and sent an assistant to tell me there was nothing they could do, it was policy. This is piracy no other words, and I had no option but to pay. It is also very short sighted as I fly this route several times a year, from now on I will avoid Alitalia at all costs."

Sami Basha says

"BAD service. A website that is not friendly at all. They never answer their clients."

Ella Ella says

"Well, in full pandemic, they sitted a guy near me, whom didn't want to wear the mask properly. Also a lady behind me didn't wear the mask totally, a kid in front of me didn't stop chatting for a full 1 hour. When I complained the lady told me that was MY duty telling people to wear the mask???!!! Absolutely mental. The worst ever."

Leonardo Buratta says

"They don't want to refund my money because of their flight cancellation due to coronavirus"

Ryan says

"I am entitled to a cash refund for a cancelled flight from London to Milan and all they offer is a voucher saying we requested a voucher (which we did not). The airline was good to fly with during non covid times but since covid they are not wanting to refund anything"

Giulio Montini says

"Still waiting for my refund since NINE MONTHS. Awful experience, awful service."

Tiffany Martinez says

"Horrible airlines! We are still trying to get our refund on a flight bookeback in January and due to Covid was canceled by the airlines. I’ve called at least 5-6 times a month and they give us some line that our refund is in the que and the have so many to do! The “customer service” reps are very rude and condescending. We want our money back that we rightfully are owed! My family and I have dual Italian and American citizenships we are going to the Consulate General of Italy offices in Los Angeles next week to file complaints!"

Walter says

"I always wondered how Alitalia bankrupted few times. I had the answer today. My ticket Rome/London “not refundable”, was refunded of 50% behind a request they said was forwarded by me (I did not). I explained that was definitely a mistake and I was happy to be recharged and get the flight back. Different uk Alitalia operators were so rude and refused any option. The flight tickets are still available so it shouldn’t have been a big problem to sort out the issue. But operators were too lazy, rude and incompetent. In according to them I should book and pay fully the same ticket after I lost 50% on the previous one! They can’t get bothered and help. I wouldn’t suggest Alitalia to my worse enemy! Bad experience, horrible customer service!"

bethanpeacock says

"Dreadful, dreadful customer service. How can companies get away with such appalling customer service? Booked flights to Rome in March, cancelled by the airline 3 days before we were due to fly. We are still awaiting a refund, 7 months later. When you speak to them, they tell you to speak to the agent through whom we booked the tickets. The agents say they can't refund until Alitalia have approved the refund. In the meantime, they have my money with no intention, it seems, of returning it to me."

Stefy says

"We booked a fly in early January 2020 to go from London to Pisa in Italy mid May. About three weeks prior to the departure we received an email asking us to confirm if we still wanted to travel.The email stated that  if no reply was received, they would assume you no longer wish to travel. The government was still advising against all but essential travel,  and the 14 days quarantine period was still in place; given the circumstances we had to say we were no longer able to fly ( this way it was our choice and we would not therefore be eligible for a refund). We then applied for a voucher (the only possible option) and we are still waiting to hear from them.I am not entirely sure the email was a legitimate action to start with , but it left us with a voucher we have not received two months down the line. We have tried to contact them via phone and we waited on the line for 27 minutes before hanging up ( the telephone call is chargeable). I understand the airline company had a horrible year (so did everyone), but I don't understand how this is a fair treatment of their customers. I have had to cancel a trip, accept a voucher which expires in a year (hopefully,but not certainly, starting from the receipt of the voucher) that will force me to use Alitalia possibly missing out on other companies' cheaper deals. Two months down the line still don't have any updates from them. We have managed to obtain 1/3 voucher after 6 months and endless email/telephone calls SCAM COMPANY"

Capt Lima says

"One of the worst, least user friendly call centres in the western world (Italy number). Endless wait for anyone, no option for booking on automated menu. Tough to speak to an operator. I am surprised they are still flying."

Ritesh Verma says

"Worst experience ever in my life. My first booking with them and probably last. Staff lies and Non- cooperative. They stopped me and my 2 daughters in lieu of some change in regulation by govt. sold tickets in my presence at airport. Promised refund but staff entered no show in their system which prevents me from claiming refund. Rude customer service staff who keeps repeating statements They can’t do anything as system says ‘no show’when you seek help"

MarcoB says

"Trying to book my next trip and at first, everything seemed ok, but then ran into trouble. The agent tried to help, but it seemed to be hard work for something that seemed very easy to me. Price was ok and I will use them again."

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